Free shipping for orders over 50 USD. Free DHL Express for orders over 100 USD (For supported countries)

FAQ

Please note, all information below are to be considered
general in nature and exceptions from the below
stated time frames etc can and will occur.

FAQ

SHIPPING AND CUSTOMS.

All orders ship from Sweden. All orders include EU VAT.
Depending on where you live you might be liable for customs fees.
So far this only seem to be the issue for our
Canadian customers using DHL Express,
but if you are uncertain, either send us an email to support@mamutvr.com
or call your local post office for advice.

The US for example does not seem to have any fees
for importing goods from Sweden. 
Covid19 has impacted everybody and the postal system especially.
Currently we have shipping timeframes or around 2 week to the US,
4 weeks+ to Canada and around a week or so within the EU.

PLEASE NOTE!

We try to be as honest as possible with these timeframes
but there will always be exceptions.


WARRANTY / RETURNS

All items sold comes with a 1 year limited warranty.
There is no warranty for items used in an arcade environment.
Since we ship from Sweden we operate under Swedish consumer law.
We have decided to apply this to all orders, even those that are exported outside of EU and normally wouldn't be covered.
This means that you are free to return the items to us
within 14 days of receipt for a refund.
The cost of sending the item back tracked is covered by the buyer.
If you have any questions regarding the information above,
have feedback on the text or in general just want to talk to us
we can always be reached at SUPPORT@MAMUTVR.COM.
You can also reach out via the chat on the webshop.

Over and out

Peter & Stellan



Privacy Policy for Geektech AB

At Mamut VR, accessible from www.mamutvr.com, one of our main priorities
is the privacy of our visitors.
This Privacy Policy document contains types of information that is collected
and recorded by Mamut VR and how we use it.

If you have additional questions or require more information about our
Privacy Policy, do not hesitate to contact us. 

General Data Protection Regulation (GDPR)

We are a Data Controller of your information.

Geektech AB legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Information we collect and the specific context in which we collect the information:

  • Geektech AB needs to perform a contract with you

  • You have given Geektech AB permission to do so

  • Processing your personal information is in Geektech AB legitimate interests

  • Geektech AB needs to comply with the law

Geektech AB will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. If you wish to be informed what Personal Information we hold about you and if you want it to be removed from our systems, please contact us.

In certain circumstances, you have the following data protection rights:

  • The right to access, update or to delete the information we have on you.

  • The right of rectification.

  • The right to object.

  • The right of restriction.

  • The right to data portability

  • The right to withdraw consent

Log Files

Mamut VR follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services' analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users' movement on the website, and gathering demographic information.

Cookies and Web Beacons

Like any other website, Mamut VR uses 'cookies'. These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information.

For more general information on cookies, please read "What Are Cookies".

Privacy Policies

You may consult this list to find the Privacy Policy for each of the advertising partners of Mamut VR.

Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on Mamut VR, which are sent directly to users' browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.

Note that Mamut VR has no access to or control over these cookies that are used by third-party advertisers.

Third Party Privacy Policies

Mamut VR's Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.

You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers' respective websites.

Children's Information

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

Mamut VR does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

Online Privacy Policy Only

Our Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in Mamut VR. This policy is not applicable to any information collected offline or via channels other than this website.

Consent

By using our website, you hereby consent to our Privacy Policy and
agree to its terms.